Enter your details below for your chance to win.

Penang, Malaysia

Drawn - 15th February 2017

Win an amazing trip to Penang, Malaysia! A fascinating fusion of East and West, Penang embraces modernity while retaining it's traditions and old world charm. With a unique mix of Chinese, Malay, Portuguese and Indian Cuisine, it's no wonder Penang is also known as the 'foodie' capital of Malaysia, offering some of the tastiest cuisine imaginable from first-class restaurants through hawker stall delights.

  • 5 nights at Park Royal Penang Resort
  • Penang Hill & Kek Lok Si Temple visit
  • George Town UNESCO walking tour
  • Flights and accomodation for 2 adults and 2 children in Penang, Malaysia

Kota Kinabalu, Malaysia

Drawn - 15th March 2017

Get a true taste of Malaysia, and win a trip to tropical Kota Kinabalu! Situated on the island of Borneo in Sabah, Kota Kinabalu is famous for it's long sandy beaches, paradise islands, virgin coral reefs, and tropical rain forest. Enjoy wild life and diving adventures as well as the world's longest island-to-island zip-line!

  • 3 nights at Grandis Hotel, Kota Kinabalu
  • 1 night at Manukan Island Resort with BBQ lunch and snorkelling
  • 1 night in Poring Hot Springs
  • Flights and accomodation for 2 adults and 2 children in Kota Kinabalu, Malaysia

Kuching, Malaysia

Drawn - 18th April 2017

Get ready for adventure and win a trip to Kuching in Malaysia! Kuching is the capital city of the Sarawak, a veritable treasure trove of natural wonders. This unique destination includes 25 national parks, ancient rainforests, some of the largest caves in South East Asia, spectacular waterfalls and pristine beaches.

  • 5 nights at the Grand Margherita Hotel Kuching
  • Set activites on day 2, 3 and 4 as determined by the promoter
  • Flights and accomodation for 2 adults and 2 children in Kuching, Malaysia

Air Asia terms and conditions | Air Asia | Tourism Malaysia

“AYAM CHINESE NEW YEAR 2017” PROMOTION

WINNER - 1st MAJOR DRAW

WINNER - 2nd MAJOR DRAW

PROVISIONAL INSTANT WINNERS FROM ACT

“AYAM CHINESE NEW YEAR 2017” PROMOTION - TERMS AND CONDITIONS

  1. Information on how to enter and the prize(s) form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
  2. Entry is only open to Australian residents. Entrants under 18 years old must have parental/guardian approval to enter and further, the parent/guardian of the entrant must read and consent to these Terms and Conditions. Parents/guardians may be required by the Promoter to enter into a further agreement as evidence of consent to the minor entering this promotion.
  3. Employees (and their immediate families) of the Promoter, participating retailers and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  4. Entry period commences 16/01/2017 and closes 17:00 hrs AEST on 9/04/2017 (“Promotional Period”). All times referenced throughout these Terms and Conditions will be based Australian Eastern Daylight Savings Time (“AEDST”) or Australian Eastern Standard Time (“AEST”), as and when applicable in NSW.
  5. To enter, the individual must:
    1. purchase any 2 or more AYAM products in one transaction from an Australian retailer (“Qualifying Purchase”);
    2. visit www.winwithayam.com.au, follow the prompts to the competition entry page, input the requested details and submit the fully completed online entry form during the Promotional Period.
  6. Once they submit their entry the entrant will be notified online whether they are a provisional instant winner.
  7. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
  8. Incomplete, indecipherable, or illegible entries will be deemed invalid.
  9. Multiple entries permitted, subject to the following: (a) only one (1) entry permitted per Qualifying Purchase (i.e. any two (2) or more AYAM products in the one (1) transaction); and (b) each entry must be submitted separately and in accordance with entry requirements. For clarity, if the entrant purchases: (a) four (4) AYAM products in the one (1) transaction they will receive two entries; and (b) six (6) AYAM products in the one (1) transaction they will receive three entries.
  10. Entrants must retain their original purchase receipt(s) for all entries as proof of purchase. Failure to produce the proof of purchase for all entries when requested may, in the absolute discretion of the Promoter, result in invalidation of ALL of an entrant’s entries and forfeiture of any right to a prize. Purchase receipt(s) must clearly specify the store of purchase and that the purchase was made prior to entry.
  11. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
  12. There will be three (3) major draws with one for each four week period of the Promotional Period (“Major Draws”). Entries received during the first four (4) weeks of the Promotional Period (16/01/2017 – 12/02/2017), based on NSW local time, will be entered into Major Draw 1. Entries received during the second four (4) week period of the Promotional Period (13/02/2017 – 12/03/2017), based on NSW local time, and non-winning entries from Major Draw 1, will be entered into Major Draw 2. Entries received during the third four (4) week period of the Promotional Period (13/03/2017- 9/04/2017), based on NSW local time, and non-winning entries from Major Draw 1 & 2, will be entered into Major Draw 3.
  13. All draws will take place at Handling Matters, 1/3 Green Street, Brookvale NSW 2100. Each Daily Draw will take place at 11am on 15/02/2017 (Major Draw 1), 15/03/2017 (Major Draw 2), 18/04/2017 (Major Draw 3). Major Draw winners will be notified by email within two (2) business days of the draw. The major prize winners be published on the Website on 28/02/2017, 28/03/2017, 28/04/2017. Any ACT instant winners will be published on the Website within 5 days of being selected.
  14. The Promoter’s decision is final and no correspondence will be entered into.

Instant prizes

  1. There will be one (1) instant prize awarded for each day of the Promotional Period. There will be a total of 84 x $100 instant win prizes to be awarded. Instant prizes will be awarded in the form of bank account deposit. The Promoter accepts no responsibility if the instant winner provides incorrect bank account details.
  2. Quality control errors will not invalidate an otherwise valid prize claim. Unless otherwise due to fraud or ineligibility under these Terms and Conditions, all prize claims in excess of the advertised prize pool will be honoured. Any instant win prizes that are part of the advertised total prize pool will be awarded in the unclaimed prize draw. Instant win game materials void if stolen, forged, mutilated or tampered with in any way. There will be a total of 84 instant win prizes distributed in this promotion.

Major Draw prizes

  1. The first valid entry drawn in Major Draw 1 is a trip for 2 adults and 2 children (aged 2-11) to Penang Malaysia valued at up to AU$12,547 depending on date and point of departure. Prize includes:
    4 x return economy airfares from winner's nearest capital city via Kuala Lumpur to Penang;
    5 nights family room accommodation at Park Royal Penang Resort;
    Penang Hill   Kek Lok Si Temple visit (5h);
    George Town UNESCO walking tour (5h); and
    return transfers from airport to accommodation.
  2. The first valid entry drawn in Major Draw 2 is a trip for 2 adults and 2 children (aged 2-11) to Kota Kinabalu Malaysia valued at up to AU$13,484 depending on date and point of departure. Prize includes:
    4 x return economy airfares from winner's nearest capital city via Kuala Lumpur to Kota Kinabalu International Airport;
    3 nights family room accommodation at Grandis Hotel, Kota Kinabalu;
    1 night family room accommodation at Manukan Island Resort with BBQ lunch and snorkelling;
    1 night family room accommodation in Poring Hot Springs (3 stars); and
    return transfers from airport to accommodation.
  3. The first valid entry drawn in Major Draw 3 is a trip for 2 adults and 2 children (aged 2-11) to Kuching Malaysia valued at up to AU$15,140 depending on date and point of departure. Prize includes:
    4 x return economy airfares from winner's nearest capital city to Kuching Airport via Kuala Lumpur;
    5 nights family room accommodation at the Grand Margherita Hotel Kuching;
    return transfers from airport to accommodation; and
    set activities on day 2, 3, and 4 as determined by the Promoter.
  4. The following conditions apply to the Major Prizes: All travel is subject to availability at all times and maybe dependent on select seat class with airlines or specific room category availability with accommodation partner. Travel is valid until 31 March 2018. Block out periods include 19 June 2017 until 9 August 2017 and from 9 December 2017 until 24 January 2018 along with all other special event periods. All bookings must be made a minimum of 45 days in advance of requested departure dates. All bookings and documentation regarding the prize must be made via Free-2-Travel Holidays Pty Ltd or their agents. Redeeming the prize is conditional on acceptance of the terms and conditions of travel as detailed by Free-2-Travel Holidays Pty Ltd and Air Asia in accordance with normal travel practices. No portion of the prize is redeemable for cash. Air Asia’s prize conditions will be given to each winner by the Promoter. The prize is not refundable or transferable. During the entire duration of the prize, a nominated parent/guardian must accompany any person under 18 years of age. Each winner and his/her companions must be in possession of a valid passport with a minimum of 6 months validity on it prior to departure. Winner is responsible for any amendments fees issued by airlines or suppliers once booking is confirmed and ticketed. Visas, valid passports, additional spending money, meals (other than those included), additional transfers, items of a personal nature, and any other ancillary costs, including but not limited to insurance and any applicable insurance excesses, not listed in the travel prize package descriptions above are the responsibility of the each travel prize winner and his/her nominated traveling companions as incurred. It is the each winner's responsibility to organise transport to/from the airport departure/return point. Prize winners and travel companions must have valid travel insurance for their period of travel. Itinerary to be determined by the Promoter in agreement with each winner but in the event that agreement cannot be reached, the Promoter reserves the right to determine the itinerary. Winners and their companions must depart from and return to the same departure point and travel together. Frequent flyer points will not form part of the prize. Prizes are subject to the standard terms and conditions of individual Prize and service providers. Winners may be required to present their credit card at time of accommodation check in. Each winner and his/her companions are responsible for ensuring that they have valid passports, and any requisite visas, vaccinations and travel documentation.

General

  1. Limit of one (1) Instant and Major prize per person, except in the case of residents of S.A.
  2. If for any reason a winner does not take the prize (or an element of the prize) at the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
  3. In the event of war, terrorism, state of emergency or disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion or suspend or modify a prize, subject to any written directions from a relevant regulatory authority.
  4. If a winner of prize is under the age of 18 years, the prize will be awarded to the winner's nominated parent or guardian on the winner’s behalf.
  5. If any prize (or part of any prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
  6. Total prize pool value is up to AUD$49,571.
  7. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.
  8. A draw for any unclaimed prizes may take place on 18/07/2017 at the same time and place as the original draw, subject to any directions from a regulatory authority. Winners will be notified by email within two (2) business days of the draw. Winners of the major prize, if any, will be published on the Website on 28/07/2017.
  9. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
  10. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  11. Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
  12. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
  13. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) taking the prize.
  14. As a condition of accepting a major prize, a winner (and his/her companion/s) must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form. In the event a winner or winner’s companion is under the age of 18, a nominated parent/legal guardian of such person will be required to sign the legal documentation required under this clause on their behalf.
  15. The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle personal information as set out in its Privacy Policy, which can be viewed at http://www.ayam.com/privacy-policy.html or by contacting the Promoter on (02) 8814 8086 during office hours. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. Unless otherwise indicated by the Promoter, the Promoter may disclose PI to entities outside of Australia (for a list of the countries, see the Promoter’s Privacy Policy), and cannot guarantee that any overseas recipient will not breach the Australian Privacy Principles. By entering the promotion entrants consent to the overseas transfer on these terms as permitted by the Australian Privacy Principles and agree that the Promoter is not liable in this regard.
  16. The laws of Australia apply to this promotion to the exclusion of any other law. Entrants submit to the exclusive jurisdiction of the courts of Australia
  17. The Promoter is A.Clouet (Australia) Pty Ltd (ABN 38 085 458 635) of 11 Melissa Place, Kings Park NSW 2148. Telephone 02 8814 8086.
  18. NSW Permit No. LTPS/16/07929; ACT Permit No. TP16/02007; SA Permit No. T16/1813

Instant gift conditions

  1. Clauses 1 to 10, 13, 19 to 24, 27 to 34 as set out above apply to this component.
  2. When the individual enters the promotion they will automatically be awarded the instant gift of a recipe e-book.
  3. Prize will be awarded via email to the email provided at the time of entry.

FAQ for AYAM Website CNY 2017

Q. Who can participate in this promotion?

A. Entry is open to all residents of Australia except employees (and their immediate families) of the Promoter and its agencies associated with this promotion.

Q. How old do you have to be to enter?

A. You must be 18 years of age or older. Entrants under the age of 18 must obtain the prior permission of a parent or guardian over the age of 18 to enter the competition. If the competition winner is under 18 years of age, the prize will be awarded to the winner’s parent or legal guardian on behalf of the winner.

Q. What are the prizes?

A. There are three (3) Major prizes to be won:

  1. The first valid entry drawn in Major Draw 1 is a trip for 2 adults and 2 children (aged 2-11) to Penang, Malaysia valued at up to AU$12,547 depending on date and point of departure. Prize includes:

    • 4 x return economy airfares from winner's nearest capital city via Kuala Lumpur to Penang;
    • 5 nights family room accommodation at Park Royal Penang Resort;
    • Penang Hill & Kek Lok Si Temple visit (5h);
    • George Town UNESCO walking tour (5h); and
    • Return transfers from airport to accommodation.
  2. The first valid entry drawn in Major Draw 2 is a trip for 2 adults and 2 children (aged 2-11) to Kota Kinabalu, Malaysia valued at up to AU$13,484 depending on date and point of departure. Prize includes:
    • 4 x return economy airfares from winner's nearest capital city via Kuala Lumpur to Kota Kinabalu International Airport;
    • 3 nights family room accommodation at Grandis Hotel, Kota Kinabalu;
    • 1 night family room accommodation at Manukan Island Resort with BBQ lunch and snorkelling;
    • 1 night family room accommodation in Poring Hot Springs (3 stars); and
    • Return transfers from airport to accommodation.
  3. The first valid entry drawn in Major Draw 3 is a trip for 2 adults and 2 children (aged 2-11) to Kuching, Malaysia valued at up to AU$15,140 depending on date and point of departure. Prize includes:
    • 4 x return economy airfares from winner's nearest capital city to Kuching Airport via Kuala Lumpur;
    • 5 nights family room accommodation at the Grand Margherita Hotel Kuching;
    • return transfers from airport to accommodation; and
    • Set activities on day 2, 3, and 4 as determined by the Promoter.
  4. The Instant Prizes consist of:
    • 84 x $100 in the form of a bank account deposit
  5. One (1) of each Major Prizes will be won. One (1) Instant Prize will be won per day, totalling up to eighty-four (84) over the course of the promotional period.

Q. When does the promotion start and finish?

A. Entries open 00.01 AEST on 16/01/2017 and close at 17.00 AEST on 09/04/2017.

Q. How do I know what products to purchase to participate?

A. You can purchase any AYAM™ product as long as you purchase two (2) AYAM™ products from any AYAM™ product-stocking retailer in a single transaction between 16/01/2017 and 09/04/17

Q. I’ve purchased my two (2) AYAM™ products, how do I enter?

A. To enter the promotion, simply;

  1. Visit www.winwithayam.com.au and complete the online entry form
  2. Remember to keep your receipt as proof of purchase

Q. How can I tell if my entry has been received?

A. You will receive an on screen confirmation message on the promotional website after you have entered your details, acknowledging that your entry has been received, as well as a confirmation email.

Q. Where is the barcode located?

A. The barcode is located on the product label and looks like this (the barcode number you need to enter is outlined in red):

barcode example

Q. Can I enter two of the same product barcodes? For example; 2 x Coconut Milk 270ml products.

A. Yes, you can enter two of the same product barcodes as long as you have purchased 2 x of that particular product in the same transaction. You cannot purchase 1 x AYAM™ item and enter that barcode twice.

Q. What should I do if my barcode is unreadable?

A. If you cannot read your barcode please keep your packaging and purchase receipt and contact us with your query. Alternatively, you can also call us on +61 (0)2 8814 8086.

Q. How many times can I enter?

A. You may enter as many times as you like provided that each entry contains two AYAM™ products, in one single transaction and you have proof of purchase. Each entry must be submitted separately and in accordance with entry requirements; and a limit of one (1) Weekly Prize is permitted per person (excluding residents of SA). For example, individuals that purchase four (4) AYAM products in a single transaction will be eligible to receive two (2) entries, individuals that purchase six (6) AYAM products in a single transaction will be eligible to receive three (3) entries, etc.

Q. Do I need to keep a copy of my original purchase receipt to claim my prize?

A. You must retain your original purchase receipt/s as proof of a valid purchase during the Promotional Period. Failure to produce the proof of purchase for all entries when requested may result in invalidation of ALL entries and forfeiture of any right to a prize. Purchase receipt(s) must clearly specify the store of purchase and that the purchase was made during the Promotional Period.

Q. What if the website isn’t accepting details I am providing and I keep getting an error message?

A. Check that you have entered all details correctly in all fields. If you are still receiving an error message please contact hatchandwin@ayam.net.au advising us of the problem.

Q. When will the winners be drawn?

A. Each Major Draw will take place at 11.00 AEST on 15/02/2017 (Major Draw 1), 15/03/2017 (Major Draw 2), 18/04/2017 (Major Draw 3).

Q. When will the winners’ names be published?

A. The major prize winners be published online at www.winwithayam.com.au on 28/02/2017, 28/03/2017, 28/04/2017. Any ACT instant winners will be published on the website within 5 days of being selected.

Q. How will I be notified if I am a winner?

A. Major Draw winners will be notified by email within two (2) business days of the draw.

Q. Do I need to provide proof of age if I am a winner?

A. Yes, you are required to provide a copy of proof of age identification in order to claim your prize. Winners must produce (within the requested time) appropriate photo identification or other documentation (to the Promoter’s satisfaction, at its sole discretion) in order to confirm the winners’ identity, age, residential address, and eligibility to enter and claim a prize.

Q. How long do I have to wait to get my prize?

A. If you are a winner, you will be contacted within two working days of the relevant draw with details. Your prize will be sent to you within twenty-eight (28) working days.

Q. How do I enter the second chance draw?

A. All valid non-winning entries are automatically entered into the unclaimed prize draw.

Q. When is the unclaimed prize draw held?

A. The promoter may conduct a second draw in the event of any forfeited or unclaimed prizes 18/07/2017 at the same time and place as the original draw. You must ensure you keep your proof of purchase should you be a second draw winner.

Q. How do I know if I have won in the unclaimed prize draw?

A. Prize winner(s) will be notified by e-mail within two (2) business days of the prize draw. Winners of the major prize, if any, will be published online at www.winwithayam.com.au on 28/07/2017.

Refer to the full Terms and Conditions for more details.

For any enquiries about the promotion please contact Leo Malapel - hatchandwin@ayam.net.au

Prize FAQ

Yay, I’ve won, how do I get on board?

Hang onto your voucher! Please send us an email to the address provided on your voucher when you know you want to travel. Please email us the below information in the booking form with plenty of time before your desired departure date (at least 10 working days).

  • Prize reference number:
  • Contact phone number:
  • Email address:
  • Departing date and flight number:
  • Returning date and flight number:
For each passenger we require:

  • Names as per passport:
  • Nationality:
  • Date of Birth:
  • Passport number:
  • Passport expiry date:

Where can I find the flight numbers?

Jump onto www.airasia.com and search for destinations and dates in our booking engine. Find dates that suite you, and are within our terms and conditions and add the dates and flight numbers onto the booking form.

Are there any block out dates when I cannot use these prize tickets?

There are some peak times when availability for prize flights may be minimal, so please be aware that your first preference of dates may not be available. Periods closer to Easter, Chinese New Year and Christmas may be unavailable. Please check with us if you want to make sure of your dates.

I want to travel with my whole family, can I book them in now with my prize and just pay for extra seats?

No, you cannot do it in one transaction with you prize booking. Due to the nature of these bookings, we cannot offer you a generic fare for any extra seats you wish to purchase. Once you have your prize flights confirmed, you can go online and book any extra seats you want on the same flight. The fares available online are our cheapest available, so it also will be the best value to you for any extra seats.

Can I change the flight route/destination of the prize voucher?

Route/destination changes are not permitted. Prize must be taken as per the prize voucher details.

I want to travel onwards from my prize destination; can I add the flight to my form and book it in one go?

No, you will have to book any other flights separately as a point to point booking via www.airasia.com

Can I change my dates or change passenger names after this booking is made?

No, once your booking is made and confirmed, you are not able to change dates or names at all. This is because of the nature of prize bookings within our system. So make sure you can travel on the dates you request.

I want to add luggage, meals or entertainment, when can I do this and how much will it cost?

Once your booking is confirmed and emailed to you, you will be able to log onto ‘Manage my booking’ online at airasia.com to view and add on any extra’s to your booking. You can log in (or create a membership using the same email address you used for the booking: Note: if you are a new member, please let us know, so we can assist to link your booking to your AirAsia member account) and add luggage meals etc. Browse costs at: http://www.airasia.com/au/en/our-fares/fees-and-charges.page

TERMS & CONDITIONS

  • Tickets are valid for up to 3 months from date of issue (outgoing and return flights must be completed within this period) and are non-refundable, non-transferable and not exchangeable for cash or any other benefits in kind.
  • All bookings are subject to availability. Bookings cannot be made on flights during weekends, eve of public holidays, public holidays and other embargo periods. Please do check with AirAsia X for said periods.
  • Changes to the flight destinations are not permitted unless agreed upon by AirAsia X.
  • Prize is subject to AirAsia X Terms and Conditions of Carriage.
  • The terms and conditions of any third party will apply to the prize where applicable.
  • The prize does not include anything not listed above including but not limited to: travel insurance, passports, visas, meals, baggage allowance, taxes not included in the price of the ticket, ground transportation or any other costs of a personal nature not stated. Compliance with any health or other government requirements is the responsibility of the/each prize-winner and companion.
  • Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.
  • There can be no changes (name of traveller, travel date, etc) made to travel arrangements once bookings are made.
  • AirAsia X accepts no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the winner or their guest in connection with this promotion, the promotion of this promotion or the use of any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  • AirAsia X retains the right to substitute the prize with another of similar value in the event the original prize offered is not available due to circumstances beyond its reasonable control.
  • All bookings must be made directly to AirAsia X via the contact person provided. Bookings cannot be made via a third party.
  • By making a booking, the winner and guest are deemed to have agreed to the terms and conditions of this prize as well as AirAsia X’s terms and conditions of carriage available at airasia.com.
  • AirAsia X reserves the right to amend the terms and conditions listed at any time without prior notice.